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  • The Robots are Coming for your Students' Feedback

    Emma-Leigh Hodge, Rahat Hasan, Eden Poihipi, Rebecca Barker

    Chapter from the book: Bowell, T et al. 2024. Revitalising Higher Education: Insights from Te Puna Aurei LearnFest 2022.


    The Data Analytics team at The University of Waikato gathers student feedback (as rich qualitative data) but manual analysis of these comments poses a time challenge for reporting. To address this, we explored the possibility of condensing qualitative information by leveraging natural language processing (NLP) technology, specifically Google’s NLP sentiment analysis. We employed a robust coding framework to test the validity of NLP-coded student feedback, analysing 1000 comments from the University’s 2021 course evaluations. Results show a statistical correlation between our sentiment analysis and NLP, offering promising evidence for NLP’s efficacy in providing accurate, high-level insights into student feedback sentiment.

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    Hodge, E et al. 2024. The Robots are Coming for your Students' Feedback. In: Bowell, T et al (eds.), Revitalising Higher Education. Cardiff: Cardiff University Press. DOI: https://doi.org/10.18573/conf2.g

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    Published on May 15, 2024