User Experience at Work: Four Perspectives on What It May Mean
Morten Hertzum
Chapter from the book: Loizides, F et al. 2020. Human Computer Interaction and Emerging Technologies: Adjunct Proceedings from the INTERACT 2019 Workshops.
Part of
Chapter from the book: Loizides, F et al. 2020. Human Computer Interaction and Emerging Technologies: Adjunct Proceedings from the INTERACT 2019 Workshops.
Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.
Hertzum, M. 2020. User Experience at Work: Four Perspectives on What It May Mean. In: Loizides, F et al (eds.), Human Computer Interaction and Emerging Technologies. Cardiff: Cardiff University Press. DOI: https://doi.org/10.18573/book3.o
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Published on May 7, 2020