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  • Nonverbal Communication in Human-AI Interaction: Opportunities and Challenges

    Joshua Newn, Ronal Singh, Fraser Allison, Prashan Madumal, Eduardo Velloso, Frank Vetere

    Chapter from the book: Loizides, F et al. 2020. Human Computer Interaction and Emerging Technologies: Workshop Proceedings from the INTERACT 2019 Workshops.

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    In recent years, we have explored the use of gaze—an important nonverbal communication signal and cue in everyday human-human interaction—for use with AI systems. Specifically, our work investigated whether an artificial agent, given the ability to observe human gaze, can make inferences on intentions, and how aspects of these inferences can be communicated to a human collaborator. We leveraged a range of humancomputer interaction techniques to inform the design of a gaze-enabled artificial agent that can predict and communicate predictions. In this paper, we include a snapshot of how AI and HCI can be brought together to inform the design of an explainable interface for an artificial agent. To conclude, we outline the challenges we faced when designing AI systems that incorporate nonverbal communication stemming from our work.

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    How to cite this chapter
    Newn, J et al. 2020. Nonverbal Communication in Human-AI Interaction: Opportunities and Challenges. In: Loizides, F et al (eds.), Human Computer Interaction and Emerging Technologies. Cardiff: Cardiff University Press. DOI: https://doi.org/10.18573/book3.ad
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    This is an Open Access chapter distributed under the terms of the Creative Commons Attribution 4.0 license (unless stated otherwise), which permits unrestricted use, distribution and reproduction in any medium, provided the original work is properly cited. Copyright is retained by the author(s).

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    Published on May 7, 2020

    DOI
    https://doi.org/10.18573/book3.ad